Interactive Voice Response (IVR) automates interaction with telephone caller’s requests that in the past would have been handled by a live agent. IVR can mechanically address a host of tasks that can reduce operating costs but still offer exceptional customer satisfaction, 24 × 7. IVR application development can deploy platforms that create caller usability, back end integration and the ability to automate simple and complex customer calling requests. Global Link Communications will work closely with you and your staff to design the call flow, compose the script, obtain voice talent and secure toll free numbers. Applications can run in our service bureau or we can provide you with a turnkey solution, running on Microsoft operating systems. With IVR solutions, you can easily administer:

If there’s a situation, there’s an IVR solution

Recently, a major Philadelphia Transportation Company announced that they are using IVR to improve customer satisfaction and provide customer contact in a timely manner through Interactive Voice Recognition (IVR).